САВЕЛЬЕВ, Игорь Игоревич. The problem of assessing the quality of public and municipal services. Scientific Notes. Vladimir Branch, [S. l.], v. 6, n. 3, p. 50–53, 2017. Disponível em: https://vladimir-uz.owebs.ru/article/view/15960. Acesso em: 9 nov. 2026.